Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page that includes measurements in inches and centimeters. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toe sandals.
What is your return policy for footwear?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are clean and the box is intact to qualify for a full refund.
Do you offer international shipping?
Yes, Footwear etc. ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected courier.
How should I care for my leather shoes?
To extend the life of your leather footwear, we recommend using a damp cloth for cleaning, applying a high-quality conditioner every few months, and avoiding direct heat sources when drying.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.